Responsible Gaming Site – General
At Hard Rock Sportsbook, we’re committed to delivering the full Hard Rock experience online, which includes not only legendary entertainment but also a commitment to player safety and responsible gambling. Our Players are at the heart of everything we do, from creating best-in-class products to maintaining a safe gaming environment to serving players with educational tools and 24/7 live customer support. Our teams are trained to put the customers’ experience and safety first, recognize potential problem gambling, and help educate customers on resources and assistance programs available to them.
Hard Rock Sportsbook is committed to protecting minors with a robust customer age verification program. Should typical age verification methods come back inconclusive, customers will be asked to submit additional documentation as an extra precaution. If you suspect that someone under the age of 21 is gambling with Hard Rock Sportsbook, please Contact Support (site.com).
RESOURCES FOR PROBLEM GAMBLING
Help is always available. If you or someone you know has a gambling problem The National Council on Problem Gambling offers free, confidential advice 24 hours a day via telephone, text and online chat;
- Call: 1-800-522-4700
- Text: 1-800-522-4700
- Chat: NCPGambling.org/chat
More information about local resources provided in your area can also be found at the links below:
- Arizona: https://problemgambling.az.gov
- Indiana: https://www.in.gov/igc/problemgamblinghelp
- Ohio: https://www.beforeyoubet.org/sports-betting
- Tennessee: https://www.tn.gov/swac.html
- Virginia: https://vcpg.net
PLAYER PROTECTION MEASURES
Hard Rock Sportsbook also provides players with tools that can be implemented to help control their gambling:
Deposit Limits allow customers to restrict the amount that can be deposited in a day, week, or month. Customers can set limits for one or all of the time periods available and enforcement will be tracked against the lowest amount set.
Wager Limits allow customers to restrict the amount wagered over a given day, week, or month. Customers can set limits for one or all of the time periods available and enforcement will be tracked against the lowest amount set.
Session Limits allow customers to restrict the amount of time spent on the Hard Rock Sportsbook mobile app or desktop sportsbook in a single session. Customers will be automatically logged out after reaching their session limits.
Session Reminders provide a pop-up notification at pre-set intervals to track app usage. This feature will not log a customer out or lock an account, however, it does provide a desired alert once the time limit has been reached.
*Limits can be decreased at any point with immediate effect, however, requests to increase limits will not take effect until the end of the day/week/month depending on what is being changed.
Timeouts allow customers to close their account for a short period of time. During this period, customers are able to log into their accounts to withdraw funds and view account history, however, they will be unable to wager or deposit funds into their accounts. While on a Timeout, customers will still be able to receive winnings/awards from wagers or promotions earned prior to their Timeout, should terms and conditions permit. Proactive marketing communications will also be suspended during a Timeout.
Self-Exclusion allows customers to close their account for an extended timeframe, while completely restricting access to the Hard Rock Sportsbook app and desktop site. All proactive marketing communications will be suspended during self-exclusionary periods.
*Timeouts and Self-Exclusions cannot be reversed until the self-imposed time limit expires.
Customers can set Limits, Timeouts, or Self Exclude by logging into their Hard Rock Sportsbook account on either mobile or desktop, selecting “My Account/Profile” and then “Responsible Gaming”.
ACCOUNT AND WAGERING HISTORY
Customers can easily view and monitor their Bet History and Account Transactions (deposits/withdrawals/reward awards) at any time by logging into their Hard Rock Sportsbook account on either mobile or desktop, selecting “My Account/Profile” and then “History.”