Mail In Redemption Instructions

When a player possesses a winning ticket and is unable to visit the Property Sportsbook or Property Casino Cage, they have the option to Mail-In the winning ticket for a check (only eligible for winning tickets less than $3,000 and non-taxable transactions).

Players must mail the winning ticket to:
‍Hard Rock Hotel & Casino – Bristol
‍Attn: HRSB
‍500 Gate City Highway
‍Bristol, VA 24201

Player must submit the following items:

1. The winning ticket with the words – MAIL PAY – and the player’s signature written on both sides of the ticket

2. Player’s email address and telephone number

3. A self-addressed, stamped envelope (a $5 administrative fee will be charged if a SASE (self-addressed stamped envelope) is not included.)

Please allow thirty (30) business days for processing. Hard Rock Hotel and Casino Bristol is not responsible for lost or stolen tickets. Tickers are void if illegible, altered, incomplete, produced in error, counterfeit, or fail validation testing. Hard Rock Hotel and Casino Bristol shall be discharged from any and all liability upon payment of any claim arising from the redemption of the first ticket presented with a valid bar code. Hard Rock Hotel and Casino Bristol reserves the right to withhold validation and payment pending a determination whether the ticket has been stolen, altered, or lost. Tickets are valid for a period of one hundred eighty (180) days from the settlement date of the last event, after which ticket has no value. You must be 21 years of age or older to wager and redeem winning tickets.
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If you or someone you know has a gambling problem and wants help, call 1-800-GAMBLER.